Refund policy
Every pair of DUBLÉS shoes is individually handcrafted to order from your own foot measurements. Because nothing is made in advance, our terms differ from those of ready-made shoes — please read them before you order.
If the fit or the comfort is not right, try the shoes on indoors on clean carpet and contact us within 7 days of receiving your order at danbleslily@outlook.com, on WhatsApp at +86 159 8000 6898, or on WeChat at 15980006898. We will make one new pair to your revised measurements, free of charge.
· The original pair must be returned to us before the replacement is made.
· Return shipping is at the customer’s cost.
· This complimentary remake applies once per order.
In the unlikely event of any material defect, stitching flaw, or shipping transit damage, please send photographs to our concierge within 7 days of delivery. We will issue an immediate complimentary replacement, or a 100% full refund to your original payment method.
· Return shipping on a defective or damaged pair is covered by us.
· This warranty covers our workmanship only. It is separate from the fit guarantee above and is not limited by the single remake.
Because our master artisans hand-cut the leather specifically for your measurements, an order can be cancelled or modified only within 24 hours of submitting your measurements — that is, before production begins. If you cancel in that window, a 5% processing fee is retained to cover measurement handling and payment costs.
Once the leather has been cut, the order can no longer be cancelled. If you need to change something on a pair already in production, please contact us — where the leather is still untouched, we will always try to help.
