Terms of service

OVERVIEW

This website is operated by DUBLÉS. Throughout the site, the terms "we", "us" and "our" refer to DUBLÉS. DUBLÉS offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing from us, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms of Service", "Terms"). These Terms of Service apply to all users of the site.

SECTION 1 - BESPOKE & MADE-TO-MEASURE ORDERS

All footwear offered by DUBLÉS is crafted made-to-measure based on personal dimensions submitted by the customer. Our artisans carefully review measurements before production. You agree to provide accurate, complete foot sizing details. Cancellations and modifications are permitted within 24 hours of measurement confirmation; once leather cutting has commenced, bespoke orders cannot be cancelled.

SECTION 2 - PRODUCTS & ARTISANAL CRAFTSMANSHIP

We make every effort to display the colors, textures, and details of our handcrafted leather shoes as accurately as possible. Because our footwear is crafted from authentic top-grain cowhide and natural crepe rubber, subtle natural variations in leather grain and tone are intrinsic hallmarks of master artisanal shoemaking.

SECTION 3 - PRICING & PAYMENT

All prices listed on our store are in United States Dollars (USD). We accept major international credit cards and approved payment methods through secure, encrypted checkout. We reserve the right to correct any pricing or typographical errors.

SECTION 4 - SHIPPING, TRANSIT & DUTIES

Our bespoke handcrafting timeline (7–10 business days) and global delivery commitments (5–8 business days via DHL Express / FedEx / UPS) are detailed in our Shipping Policy. All international orders are shipped Delivered Duty Paid (DDP) with zero surprise fees on arrival.

SECTION 5 - RETURNS & BESPOKE FIT GUARANTEE

Our return, remake, and fit guarantee terms are detailed in our Return and Refund Policy. We provide a 14-day indoor trial fit guarantee and a multi-point craftsmanship warranty.

SECTION 6 - INTELLECTUAL PROPERTY

All visual designs, product photography, editorial copy, and brand marks on this site are the exclusive intellectual property of DUBLÉS and may not be reproduced or used without prior written authorization.

SECTION 7 - GOVERNING LAW & CONTACT

These Terms of Service and any separate agreements shall be governed by applicable commercial laws. Inquiries regarding our terms may be sent to danbleslily@outlook.com or on WhatsApp at +86 159 8000 6898.