Shipping policy

DUBLÉS provides complimentary worldwide express air shipping for all bespoke handcrafted footwear orders.

1. Bespoke Handcrafting & Fulfillment Timeline

Because every pair of DUBLÉS shoes is individually crafted to order according to your personal foot measurements, our process begins after your sizing details are confirmed:

• Measurement Review: Within 48 hours of receiving your order, our concierge confirms your measurements.
• Artisan Handcrafting: 7 to 10 business days of dedicated hand-cutting and hand-stitching in our workshop.
• Total Delivery Window: Approximately 2 to 3 weeks door to door from measurement confirmation.

2. International Express Air Transit

We partner with premier international air express carriers (DHL Express, FedEx, and UPS) to ensure fast and secure global delivery:

• Transit Time: 5 to 8 business days to the United States, Canada, the United Kingdom, Europe, Australia, Japan, and worldwide.
• Tracking & Signature: Every shipment includes signature confirmation and real-time online parcel tracking emailed directly to you upon dispatch.

3. Complimentary Duties & Taxes Included (DDP Service)

All international orders are shipped Delivered Duty Paid (DDP). All customs clearance fees, import taxes, and tariffs are fully prepaid by DUBLÉS. You will never encounter unexpected customs charges or import fees upon delivery.

4. Address Changes & Delivery Inquiries

If you need to update your delivery address, please contact our concierge before your order is dispatched. For any delivery questions or tracking assistance, reach out to us at danbleslily@outlook.com or on WhatsApp at +86 159 8000 6898.